I'm not happy about their services, they deducted my account for 2 months and now when I want my refund that are saying they are not sure whether I will get for both months

I'm not happy about their services, they deducted my account for 2 months and now when I want my refund that are saying they are not sure whether I will get for both months. It's been 5 days now and I haven't received my R4200. 00