RVdM
Robyn Van der Merwe
1 reviews | Active since Jul 2024
07 Oct 2025, 09:11
Ignoring my follow ups
Since no one has rep**** to my thread follow up, I'm posting a new reveiw. Dial direct clearly has no integrity or loyalty to their clients. I have not received any feedback to date, no call or email. I want this matter resolved and my cash back bonus payment processed by COB 7 October 2025, otherwise I will be referring this matter to the ombudsman. Why do your clients have to go to such extremes to get assisted? Just do the right thing and pay what is due to me
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Replies (3)0
Replies (3)
Dialdirect's replyOfficial
07 Oct 2025, 09:15Hi Robyn,
We are concerned to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,The Dial direct Team
We are concerned to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,The Dial direct Team
Best regards,
Dialdirect's reply07 Oct 2025, 09:15
Official
Hi Robyn,
We are concerned to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,The Dial direct Team
We are concerned to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,The Dial direct Team
Best regards,
RVdM
Robyn Van der Merwe's updateReviewer Update
13 Oct 2025, 12:04Thanks to Phumelele, this matter has now been resolved - for the most part. The cash back bonus has been paid, but I have not received a follow up call or an explanation since.
RVdM
Robyn Van der Merwe's update13 Oct 2025, 12:04
Reviewer Update
Thanks to Phumelele, this matter has now been resolved - for the most part. The cash back bonus has been paid, but I have not received a follow up call or an explanation since.
Dialdirect's replyOfficial
13 Oct 2025, 12:21Good day Robyn,
Thank you for advising us that you have received the Cash Back Bonus and will request that you receive feedback regarding a follow up call and explanation.
Kind regards,
The Dial Direct team
Thank you for advising us that you have received the Cash Back Bonus and will request that you receive feedback regarding a follow up call and explanation.
Kind regards,
The Dial Direct team
Best regards,
Dialdirect's reply13 Oct 2025, 12:21
Official
Good day Robyn,
Thank you for advising us that you have received the Cash Back Bonus and will request that you receive feedback regarding a follow up call and explanation.
Kind regards,
The Dial Direct team
Thank you for advising us that you have received the Cash Back Bonus and will request that you receive feedback regarding a follow up call and explanation.
Kind regards,
The Dial Direct team
Best regards,