Ignored

I feel really disappointed. My claim was approved on the 1st of April 2022. I was advised by Goitseone Lowane that the settlement would be paid into the bank account that Dial direct debits from. To date I have not received any feedback. I have been calling and sending emails but no response. I have never in the past experienced this with Dial direct. I have read complaints about bad service from dial direct and up until this incident I swore by dial direct.