Ignorance, pathetic, undermining.....

I have no words to describe how disappointed I am with dialdirect, my incident happened last year July and because of the MBR not doing a proper job my claim is still running up to date. Currently there's outstanding tasks that needs to be done by MBR and they are failing to give me a courtesy vehicle and m being asked to pay for a deposit. Last year I paid a deposit when I was taking a coutersy car and I cannot pay again. It's disrespectful of dialdirect to have a claim for such long because they failing to get the MBR to fix my car.