If you want frustration and nightmares join dialdirect insurance

I was involved in a car accident on the 18th January 2019/. Things were going well until after the assessment when i learned that my car is written off. Its been over a month now and my claim has not been completed. Instead of being assisted the same way i was treated when i first joined this ridiculous company, I am being treated like they are doing me a favour.

No one ever bothers to contact me to give me an update. I am always calling and sending emails to get an update on how far they are with the claim. About two weeks ago i was told that it has been escalated to the senior manager Kira Kriel. I have been calling this manager for the past two weeks with no luck. She never answers her phone or responds to any of my emails. This person has no respect for clients. On friday the 15th I sent an email and was told my claim was with her ( Kira Kriel) for final review and i will get feedback by the end of the day, but by the end of the day there was no communication whatsoever from this pathetic insurance.

Monday morning i phoned and sent an email again to this person but still there was no response. In the afternoon around 5pm i received a call from Terrence telling me that there are waiting for call records from the broker that i spoke to the first day i took the insurance, to be honest i still dont understand how this has anything to do with my claim. They keep trying to find something to stall my claim, its like they are trying to find something they can use against me so that they dont pay for my claim. He told me that they will finalise the following day and i will get a decision then. As i am writing this today the 21st February 2019 im highly irritated and frustrated that my claim is still not finalised.