I want my money!!!!

I am extremely disappointed with the service I have received. I cancelled my policy in January and took up a new policy with another FSP. Despite this, your company has continued to debit my account, resulting in me being dual insured, which is not allowed.

To make matters worse, I was assigned a representative who has not responded to any of my emails, leaving this issue unresolved. This level of service is unacceptable.

Since I have exhausted all reasonable attempts to resolve this matter directly with your company, I am left with no choice but to escalate this complaint to the Ombudsman.