I urgently need some one with authority to give call to sort this out.

Good day, I submitted my claim on my *** early July, after many phone calls that either do not get answered or being transferred from one agent to the other without getting any resolution. Eventually someone called me and said my claim has been approved for R500. Which I found to hilarious as I am paying a premium of R351.95. I told her to review the approval and get back to me as I thought this was some kind of a joke for various reasons. 1. How did they approve that amount without even assessing the car. 2. What kind of repairs can be done for R500? I urgently need some one with authority to give call to sort this out.