i STILL say "Insurance made easy" is a horrible lie

<p>Another problem going unsolved and leaving me with a bitter taste in my mouth. I was driving down on the N3 going on holiday and had issues with my tyre, i called roadside on ***and yet again i was redirected to a third party company. I was with a guy called Phadiel on the phone for over an hour and i got zero assistance, all he could tell me was "we cant find your details on our system", the same reason i was given in March when i needed assistance. Louis Meyer the Customer Relations Specialist assured me on email that "Please accept our apology for what has transpired and be assured that the matter will be remedied soonest.".... and yet here we are again. Phadiel spoke to his supervisor Alfred who offered zero assurance that i will be taken care off, mind you the minutes are going by, its getting dark, im in a strange place. I'm very upset with the treatment i keep getting from my insurer which i pay timeously every single month. i received help after 2 hours on the side of the road from a guy called Steaphan (i hope i have it correctly) who managed to come to my rescue, i take my hat off for that guy and his work ethic. All i want to find out is what the hell am i still paying you guys. Louis Meyer i guess you will be contacting me again</p>