I miss my brokers outstanding service

1. The Dial Direct Claims consultant captured incorrect information resulting in a delay in my claim<br> 2. The claims department supervisor intervened and stated that the feedback would be provided by close of business<br> 3. 3 days have elapsed and the claim is still unresolved<br> 4. My dial direct monthly premium is debited on time every month for years, its a pity that the service is not punctual<br> 5. I miss my broker, it was slightly more expensive but the service was exceptional.<br> <br>