VMV
Veli Mahlangu Veli.mahlangu
1 reviews | Active since Mar 2025
24 Apr 2026, 12:57
I have been a client of Dial direct since 2005 but the premium that I am paying does not compensate me for being loyal to Dial Direct
I have been a client of Dial direct since 2005 but the premium that I am paying does not compensate me for being loyal to Dial Direct. In these 20 years, I have made only a windscreen claim. I have 3 cars insured with Dial Direct, warranty plan for one car and crash, dents, rim and tyres for one car as well. I really do not see rewards given to me for being a loyal and claim free client for a period of 20 years. Can Dial direct do something and reward loyal and claim free customers.
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Dialdirect's replyOfficial
24 Apr 2026, 13:01Good day Veli,
Thank you for taking the time to share your feedback and for your many years of loyalty to Dial Direct.
We truly value long‑standing, claim‑free clients such as yourself and appreciate you bringing your concerns around pricing and rewards to our attention.
We truly value long‑standing, claim‑free clients such as yourself and appreciate you bringing your concerns around pricing and rewards to our attention.
While premiums are influenced by various factors, we would really like the opportunity to review your policies and see how best we can assist. Please could you email your contact details and policy number to *** and one of our consultants will gladly assist you further.
Thank you again for your continued support, we look forward to engaging with you.
Kind regards,
The Dial Direct Team
The Dial Direct Team
Dialdirect's reply24 Apr 2026, 13:01
Official
Good day Veli,
Thank you for taking the time to share your feedback and for your many years of loyalty to Dial Direct.
We truly value long‑standing, claim‑free clients such as yourself and appreciate you bringing your concerns around pricing and rewards to our attention.
We truly value long‑standing, claim‑free clients such as yourself and appreciate you bringing your concerns around pricing and rewards to our attention.
While premiums are influenced by various factors, we would really like the opportunity to review your policies and see how best we can assist. Please could you email your contact details and policy number to *** and one of our consultants will gladly assist you further.
Thank you again for your continued support, we look forward to engaging with you.
Kind regards,
The Dial Direct Team
The Dial Direct Team