I have a tire and rim add on policy

I have a tire and rim add on policy. I took my damaged wheel to THandT New Redruth on Monday morning 4th March, and the claim was submitted by email with all the required images, policy number etc. It was copied to me, so I have proof, because of previous bad experiences. On Wednesday I sent a reminder to a few of their email addressesand twandt. I received 3 off email responses. 1 stated I would be contacted within 24 hours 1 stated I would be contacted within 48 hours *NO-ONE* has contacted me to date @17h00 on the fifth day !!! 1 stated I should download their app in order to follow my claim. *NOTE !!!* I don’t have a claim number yet🥴🙄😳 All mail came from “*no-reply*” emails, and don’t have any contact numbers.