I have a car insurance with dialdirect. On the 11/10/2017 I was involved in a car accident, Submitted my claim on the 12 /10/2017. That's when my miseries started.

After the submission of a claim, I requested a car hire as it is one of my benefit(15days)same day as I submitted my claim, I was taken from pillar to post the whole day until friday the 13th at 16:30 that's when i got the car. in the beginning I told them that we do not have Europa car in Bethlehem but we have avis and budget only but no they kept sending confirmation to Europa cars which has branches that i Nearby in Bloemfontein +-300km away, Vanderbijlpark +-286km away and ladysmith which is +-320 away. fast forward the care hire was due on the 28/10/2017 , I therefore called dial direct on the 26/10/2017 telling them that the car is due to be taken back, another pillar to post until friday when they said they will extend it but till the for 7days.on the 30/10/2017 the car hire company had not received a confirmation from DialDirect, they send it after several phone call and emails from me. then the 7 days lapsed had to return the car back , in this all mist my car is still not being fixed by the panel beater that I told dialdirect that panel beater takes forever top fixed cars, I even recommended to dialdirect which one to use.

On the 2 nov 2017 I called them in notifying them that the car hire has to be back again on the 4/11/2017, can't they extend it for me as I have not heard any feedback from them or panelbeater, I was told that my case will be taken to management it was at 9:30am until 16h00 when I called to ask for feedback , which i was told that the managers were in the meeting the whole day. To cut the long story short i returned the car hire and I am still without my car sent e mails which I got no response nor a call from either them nor panel beaters.