I had a bit of an issue with my car insurance, wanted to make a few changes

I had a bit of an issue with my car insurance, wanted to make a few changes. Called the first time and was transferred to Tiyiselani. He must have heard from my voice how frustrated I was. He gave me a range of options I could choose from to ease my situation. He was patient with me although I was irrate at first. He took his time to calm me down and by the time the call ended, I felt warm and cared for. I realized that dial direct is the only insurer I'll use for vehicle and home insurance. Great work Tiyi