I feel that I am being ****** by Dialdirect

re: My complaint on Hellopeter.com in November 2015. <br> <br> It is now almost a year since the accident and claims have been processed with Dialdirect.<br> <br> Since the complaint was made in November, a manager had made contact with me a few days later. I was advised that Dial Direct had experienced a delay in processing my claim due to a network failure and there should not be a problem getting in me getting reimbursed for my assessment claim. Now, 4 months later, I get a call from Telesure advising me that due to a '70/30 agreement' with the other insurance company, I will not get paid and Dial Direct will now close this claim! I requested for this to be writing to me, and was expecting an e-mail confirming the discussion. No e-mail has been received to date. What a disappointment on the service received from Dialdirect. I am of the mind to now cancel all my policies with Dialdirect.