i don't like how DialDirect works!

<p>I had a vehicle acccident on 25 September 2016, I was covered by dialdirect and unfortunately my car was a write off, they did their investigation which I wasn't happy about as it took them months to conclude and it was emotionally draining. As frastrated as I was because I couldn't buy another vehicle until they were done I had to be patient. I gave them an access of 9k which they promised to claim back from the third party for me and I didn't mind.</p> <p> </p> <p>now since last year November I have to call them every single time for an update and every time I contact them I hear something new and an apology for not updating me. I don't understand why can't they at least send me an email once a month??? It's almost a year now. Please help</p>