I called regarding changing my car insurance cover from market value to retail value and to decrease the excess on my policy

I called regarding changing my car insurance cover from market value to retail value and to decrease the excess on my policy. *Ayanda Nzama* assisted me in a professional and polite manner, clearly explaining the options available and the impact on my premium. The process was straightforward, and I felt my queries were addressed satisfactorily. One area that could be improved is Automated answering robot before I was connected to an agent. Otherwise, the overall service was excellent and I appreciate the support provided by Ayanda.