I am unhappy and want all my money back that has been taken for the past months

Coming from a customer service background. I am honestly disgusted with thr customer follow up which I have received from Dail direct. It got to a point whereby I had to go into the office in Styen city. A call centre agent even dropped the call in my ears..yes I spoke out of rage but it's very clear she had no empathy for a or the customer. Until now and it's a week later no one had called my partner for the inspection.