I am not getting help with warranty claim, service is poor.

Good Morning

I am very furious with Dialdirect warranty Department. I have called the number on the website to register the claim of a leak in my car on Friday. Firstly, it is a mission to get through when you call. I waited more than 30 minutes. One of the guy consultant took the call and ask all the questions regarding the issue on the car.

He said one of the consultants will contact me shortly on Friday the 2nd, he also gave me an email address to follow up with claim which is "***" or "***". No one consulted me on Friday, and I sent an email yesterday on Monday and still I have not received any response.

I called again today; Tuesday and I waited again almost 30 minutes to get through. The consulted checked and said there is no claim registered on my name. "HOW". She is telling me I must go to any dealership and do the quotation because it is on the contract. The contract said "In the event of a mechanical and/or electrical failure which is likely to result in a claim, you must advise. the insurer and/or the claims administrator telephonically on the numbers provided. The insurer and/or claims administrator will recommend authorized dealers in your area who has conformed to the stringent requirements of the insurer and/or claims administrator's quality control panel. You may choose the authorized dealer"

The contract said, I must advise the insurer telephonically, which I have done on Friday already, and contract said again, the insure will recommend authorized dealers in my area.

The lady consultant is asking if I have read contract. She said I must go to any dealership and do the quote, yet the contract said the insurer will recommend the authorized dealers in my area. This is horrible service that I am getting from you. You are telling different stories, worse thing of all, you said my claim is not registered after I spoke to a consultant on Friday who took all the information regarding the claim and also gave me the email addresses to follow up on the claim. Can someone contact me with the right information, really, I cannot take this kind of poor service. I am stuck with a car issue, and I am not getting help.