HB
Hendrik B
1 reviews | Active since Sept 2012
09 Dec 2015, 10:22
Huge increase in premiums 25%+
I have received my yearly premium increase from dial direct. And as the previous year the increase was in excess of 25 %. When I called dial direct today to ask why the huge increase no explanation was given but the operator immediately said he will review my payment without reducing benefits. And the payment was reduced to a 17% increase. This is still very high. My question is do they do this to everybody? If you complain they reduce a bit but they still score. If people don't question they score even more. If you leave you lose your bonus, and they score again. This has now become a principle issue so even if you offer me a lower premium than what I paid before I will not stay with you. <br> <br>
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Dialdirect's replyOfficial
09 Dec 2015, 14:22Hello hendrik.burger,
We acknowledge receipt of your complaint.
When looking at annual increases there is a lot of factors that can be taken into consideration, such as, but not limit to: various economic changes that have affected the country, such as the depreciation of the rand against all currencies, previous claims history, looking at replacement costs etc...this is only to mention a few. As discussed with one of our Customer Relation Specialist, we are very pleased that we were able to offer you a better rate. The rate that was offered is the best possible rate. We thank you for your understanding herein.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
When looking at annual increases there is a lot of factors that can be taken into consideration, such as, but not limit to: various economic changes that have affected the country, such as the depreciation of the rand against all currencies, previous claims history, looking at replacement costs etc...this is only to mention a few. As discussed with one of our Customer Relation Specialist, we are very pleased that we were able to offer you a better rate. The rate that was offered is the best possible rate. We thank you for your understanding herein.
Kind regards,
The Dialdirect Team.
Dialdirect's reply09 Dec 2015, 14:22
Official
Hello hendrik.burger,
We acknowledge receipt of your complaint.
When looking at annual increases there is a lot of factors that can be taken into consideration, such as, but not limit to: various economic changes that have affected the country, such as the depreciation of the rand against all currencies, previous claims history, looking at replacement costs etc...this is only to mention a few. As discussed with one of our Customer Relation Specialist, we are very pleased that we were able to offer you a better rate. The rate that was offered is the best possible rate. We thank you for your understanding herein.
Kind regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
When looking at annual increases there is a lot of factors that can be taken into consideration, such as, but not limit to: various economic changes that have affected the country, such as the depreciation of the rand against all currencies, previous claims history, looking at replacement costs etc...this is only to mention a few. As discussed with one of our Customer Relation Specialist, we are very pleased that we were able to offer you a better rate. The rate that was offered is the best possible rate. We thank you for your understanding herein.
Kind regards,
The Dialdirect Team.