MM
Moepadira M
1 reviews | Active since Oct 2017
17 Oct 2019, 15:57
How I was ill-treated by the Trio.... Dialdirect / SAPS / Clientele Legal
On 17 March 2017 my insured car ( Dialdirect) was crashed by SAPS car driven by police officer. I did inform Dialdirect and they sent me from pillar to post, they initially wanted to give me R15.000 and take my car. they said it will cost R53 000 to fix/ repair the car. The car was repaired for R12 000, and still Dialdirect refused to pay me and said they can only pay me R6000 plus. I reported this matter to Clientele and it also said if during the time of accident the car was insured then they cannot represent me. SAPS also failed to own their baby even now.
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Replies (2)
Dialdirect's replyOfficial
17 Oct 2019, 16:13Hello Moepadira,
We acknowledge receipt of your complaint and would like to assist you.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint and would like to assist you.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team.
Dialdirect's reply17 Oct 2019, 16:13
Official
Hello Moepadira,
We acknowledge receipt of your complaint and would like to assist you.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint and would like to assist you.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Dialdirect Team.
Dialdirect's replyOfficial
18 Oct 2019, 15:40Hello Moepadira,
We confirm that our Services Specialist has been in contact with you and confirm that we have dealt with your complaint on different levels in and out of the organisation. Please understand that since you have exhausted all of your avenues, we are now closing our file.
Kind Regards,
The Dialdirect Team.
We confirm that our Services Specialist has been in contact with you and confirm that we have dealt with your complaint on different levels in and out of the organisation. Please understand that since you have exhausted all of your avenues, we are now closing our file.
Kind Regards,
The Dialdirect Team.
Dialdirect's reply18 Oct 2019, 15:40
Official
Hello Moepadira,
We confirm that our Services Specialist has been in contact with you and confirm that we have dealt with your complaint on different levels in and out of the organisation. Please understand that since you have exhausted all of your avenues, we are now closing our file.
Kind Regards,
The Dialdirect Team.
We confirm that our Services Specialist has been in contact with you and confirm that we have dealt with your complaint on different levels in and out of the organisation. Please understand that since you have exhausted all of your avenues, we are now closing our file.
Kind Regards,
The Dialdirect Team.