Horrible Service, Stay Away!!!!

This is is the worst insurance company i have ever had. They just operate like a ****a shop. I Opened a 3rd party Claim on the 18th of May and to date the claim has not been finalized, We were advised a month ago that the claim was authorized and it will take 7 days for payment to reflect in the 3rd party account and now its over a month. Mbali from the 3rd party claims is very rude and unprofessional and comes to work only for a salary, She avoids calls and put you on indefinite hold when you call. Evelyn the manager is worse off, She is always in a meeting and never calls back when you want to talk to her. I have requested that she call me back more than 10 times but never called back even once. This is the horrible treatment you get from dial direct as their client. I have battling with the 3rd party for 2 months now and they just don't care.... Being with dial direct is such and excruciating experience that i would not wish anyone else to have. The worst Insurance Company that i have ever had.....