Horrible service Dial direct

Dial direct really u refer me to a panel beater who has horrible reviews n then when I ask you to look at the one I have you telling me you take 10% of the amount which then means I need to cover the outstanding amount out of my pocket like that's not at all ethical, why have insurance if that's the case.Go an read the reviews of Auto magic or don't you care because they cheaper for you. N your processes is tedious