HORRIBLE SERVICE BY DIAL DIRECT

Hello Consumers. please be warned that Dial Direct Insurance has hidden excesses app**** during claims stage on HOUSEHOLD insurance. They will charge you additional excess for every Lightning or Electrical surge damages which makes no sense as natural disasters is out of our control. I habe claimed for my TV (under the policy number POLN:*** CLM:01 OPER:LO5269 DOC:VD ) as it stopped working whilst we were watching . I contacted them to register a claim which took almost a week to process . The following week after an Assessor took my tv for repair, I was told it's Linghtning surprisingly it there was none on the day , they did this so that I can pay additional excess. I bouht my tv for R6000.00 a year ago , now Dial Direct wants me to pay a std excess fee of R2000.00 plus additional excess of R1000.00 and on top of that my tv apparentely is worth only R4500.00 soo Dial Direct can only pay me R1000.00 . No one can explain how does this compensate or put me to the same financial position as there is no tv for R1000.00 .

DO NOT TAKE INSURANCE AT DIAL DIRECT IF YOU NEED PEACE OF MIND. I am writing to Ombudsman and will continue to tell all my freinds on facerbook and everywhere.