Horrible customer service and cover ups

What I thought would be a painless process turned out to be a shocker. I was involved in a motor vehicle accident on the 17th. Obviously with being in hospital they were fine with me going to the police after discharge. The consultant was quick to send me the documents amd tell me what was going on.... however, almost 2 weeks after the accident, I was informed that there is a discrepancy with the model of my vehicle, take not that I was just told that they are waiting for the manufacturer to verify the model.... So more delays with finalising the claim. Took me forever just to get hold of a manager to speak me after the consultant handling my claim was not available and I had concerns and complaints.

There is communication, but definitely not transparency with claims. Always something as to why its not done... so a week of waiting for the manufacturer to verify the model and we still not anywhere closer to finalising this....

I will honestly never use them again.