Horrible communication and Service
<p>I reported my incedent on the 9th of September. normally they say 24-48 hours for it to be completed. From the 15th they are saying they are waiting for Discovery it is the 19th today and it is the same excuse over and over. left messages for the manager to phone me but they never phone, they say i will phone you back in an hour after 2 hours nothing...how can somone wait 4 days for someone to get back to you, no one tried to phone and find out they just wait. This is shocking...I will defnitily never in my life insure anything with Dial Direct again...but in my world if i mail someone and i dont get a reply after 2 day i will phone and follow up.</p>
Thank you for your comments.
We have arranged for a manager to contact you to assist with the finalisation of your claim.
Regards,
The Dialdirect Team
Thank you for your comments.
We have arranged for a manager to contact you to assist with the finalisation of your claim.
Regards,
The Dialdirect Team
i have just phoned Discovery i was on the phone for 3m 21s exactly, and i received the history. i mailed it through to ********** and i mailed it to ********** so now everyhting is that side to processed the claim...hope to hear from you today 19/09/2016...
i have just phoned Discovery i was on the phone for 3m 21s exactly, and i received the history. i mailed it through to ********** and i mailed it to ********** so now everyhting is that side to processed the claim...hope to hear from you today 19/09/2016...
We can confirm that your claim was finalised and settled, your payment was processed and will be available to you within three business days since the day of settlement.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
We can confirm that your claim was finalised and settled, your payment was processed and will be available to you within three business days since the day of settlement.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team