Horrible App and Follow Up service

I have had such a horrible experience with the app and follow up service. I called to ask for assistance and no one could tell me what the issue was. My app shows that I made enough trips for the monthly payback, yet Dialdirect insisted that I was still missing a trip as per their side or whatever they were seeing. They then told me to send screenshots to ***, which I had done, reluctantly, as I had already sent a mail and received no reply from them after days of waiting. After sending the mail again, I was told that I would have to wait for assistance, therefore missing out on my monthly payback. I was constantly spoken over on the phone and the assistant had very little interest in wanting to solve the issue going forward. And of course, according to them, there HAD to be a problem on my side and my app, as of course, they can do no wrong. After leaving a bad review on the app store, I was told to send through the files to yet another email address and told that they did not understand the exact problem after I had spent half an hour on the phone explaining the situation to them. I will be changing my insurance next month. Absolutely disappointing.