Home Contents Claims Processes

I have called on several occasions to the person handling my claim, I got a message that the claim has been finalised, another one talking about rating the consultants service last week until today I have not received any documents on how the claim was settled the agent promised to send the documents yesterday the 11th of December 2015 which was not done, called again today after several attempts finally got hold of her and she is now promising to send the document today, last week I spoke to her manager and he advised me that get back to me when she is back in the office, if she failed to get hold of me on my mobile at least I should have received the email by now since telephone is not the only option or means of communication. <br> <br> This is my first claim after more than 3 years being with Dial Direct home contents insurance and this is the service I get, my home contents were ****** almost a month ago until today I have not been settled for the loss.<br> <br> Can someone assist as I am failing to get any joy from the consultant who is assisting me. I have also requested a telephonic recording on when I took my policy for my own record and analysis on how the claim will be settled. <br> <br>