Highly unacceptable, unprofessional and plain bad service

On Nov 5 at 9:45 I called to cancel my policy. At the end of the call, 15 minutes later, I confirmed twice with the agent and she assured me that the policy is cancelled. On the 8 Nov the debit order still went off, which unfortunately I let slide, because this morning I get notification from my bank that the debit order went off again.

This is highly unacceptable, unprofessional and plain bad service. Always too happy to take a customers money but when you cancel nothing works correctly.