Highly ***********

I reported a damaged geyser to Dialdirect on the morning of 15 January 2015, and was told that the appointed contractor would soon be in contact. <br> <br> Later that afternoon, I phoned Dialdirect again, since nobody has been in contact with me. It was then discovered, and acknowledged by Dialdirect, that neither the claim nor reference to my call that morning could be found on their system!!! <br> <br> Long story short: After numerous subsequent calls and hours of frustration, the damage causing geyser was only eventually replaced 3 days later!!! <br> <br> Dialdirect did not even have the decency to apologize for the delays caused by their incompetence and negligence, and are also now trying to dodge paying for damages. I will keep you posted.