AP
Anthony P

1 reviews | Active since Jun 2014

25 Jan 2022, 19:44

Hide and Seek

Had no claims for the last year but received a 22 % increase in my premiums and increase with my excesses. I been having annual problems with this company, who always do this on review, terrible increases, yet they first to take the debit order, sometimes a day earlier than what I get paid, what greed and poor service. I Had enough and I phoned in and emailed to cancel my policy many times , which they conveniental ignore with the hopes of still taking my premiums, i guess. It's like that person that borrows money from you at 3am in the morning but hides when they need to pay back, that's Dial direct insurance for you. Consumers pease stay away.

0
Replies (2)
Dialdirect
Dialdirect's reply26 Jan 2022, 12:46
Official
Hello Anthony,

We are sorry to hear this, our team will have a look at your profile and contact you with feedback.

Kind Regards,
The Dialdirect Team
AP
Anthony P's update27 Jan 2022, 15:19
Reviewer Update
Dial Direct didn't bother calling me back. I had to phone in again and get my policy canceled, I asked for a claims history to be sent to me, they promised to send it but I never received it as yet. This company has lost its bearing and gone to the dogs, good luck to them and their clients and good riddance from my side.