1 reviews | Active since Dec 2016
Heartless company looking for excuses not to hounor their Policies
I have an accidental Disability policy with them, The agent assisting sent me a form my doctor had to fill in, I had an accident in May 2024 and have not had an income since June 2024.
I explained that the Doctors charge 400 ZAR to fill out their medical report, and I don't have money due to not working since May 2024.
They don't care and want the form to be filled out.
I eventually sc****d together the 400 ZAR and got the form to them.
Now they have more excuses not to pay out,
They assured me they would pay out when they receive this form, Now they still don't want to pay out and Christmas is here, so while they sit at home filling their bellies, I must starve at home, and hopefully die so I don't bother them again.
********* company, I will be taking them to the Ombudsman.
And do they still want their premium every month?
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The Dial Direct Team
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The Dial Direct Team
This is the absolute worst Company in the world to deal with.
Lies and Misinformation they are De*****ing customers, the only thing they go out of their way for is to make sure you can not claim.
They are lying to their customers, and seem to be so proud of it.
This is the absolute worst Company in the world to deal with.
Lies and Misinformation they are De*****ing customers, the only thing they go out of their way for is to make sure you can not claim.
They are lying to their customers, and seem to be so proud of it.