Heart of compassion

On the 19 October I got rob of my cellphone. I contacted dial Direct. And here I met a consultant named Chelsea. She listened to me with a sincere heart . She listened and did not interrupted me once. The experience of the ******* was so bad my whole life is affected. My life was treated. I was told if I shout or Scream I will be shot. Chelsea listened. By listening She did much more than my employer did who never made contact with yet. Chelsea did say that she will refer my claim to a professor . Although I received a rejection letter the fact that Chelsea was prepared to listen to me because that is what I needed.

On Saturday I called again and spoke to Wendy. And once again I got a consultant who was prepared to listen. I could sense the sincererity in her voice. Wendy did tell me that they are now going to review the fact of I was advise I could had insured my phone when I took out my policy.

I want to say to all insurances. It's not only about making a profit. It is about being a listening ear when clients need you. Chelsea and Wendy did much more than more employer. I am struggling to deal with this experience but Chelsea and Wendy gave me a glimmer of hope.

To any one who do not have insurance yet, consider going to Dialdirect. There workers have a heart for people. Thank you Chelsea and Wendy.