SM
Sduduzile M

1 reviews | Active since Feb 2015

23 Feb 2015, 16:22

Hail Damage Repairs Taking Way Too Long!

I sent my car to Global Hail Solutions for hail damage repairs on 10/02/2015 and was informed that the damage was minimal and that the repairs would take a maximum of 7 working days. I am now starting the 3rd week without my car and was informed that there is additional paint work to be done, and that the vehicle has been booked for 09/03/2015 in at Auto Magic. This means that will be without transport for over a month! <br> <br> I am utterly disgusted by the way Dial Direct has dragged their feet and their complete disregard for customers. As soon as I have my car back, I will be looking for another insurer.

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Replies (1)
Dialdirect
Dialdirect's reply24 Feb 2015, 09:22
Official
Hello Ms Mbuyazi,

Thank you for bringing this to our attention.

We are attending to the matter and are awaiting feedback form the panel beaters regarding the estimated date of completion of your vehicle.

We will be in contact with you as soon as we have more information available.

Regards,

The Dialdirect Team