MP
MPHAKI P
1 reviews | Active since May 2018
18 May 2018, 07:51
grievance
im very disappointed with the service that I received from this insurance. on the 7 February 2018 I was involved in a car accident. Puala Baloyi who was handling my claims called me to asked whether I have shortfall cover or not then I said I have it the she said the want to write the car off since the airbags has popped out but the assessor by the name of Octaaf Teffo refused. the total costs of the repaired has now exceeded R100000 and to settle the car it only cost R157000. VW Mokopane kept on picking faulty problems on that car and the car is going to be problem to me near future. I wouldn't advice anyone to join this insurance company
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MPHAKI P's updateReviewer Update
18 May 2018, 07:58technicians are also struggling set the airbag control unit its been 6 to 8 weeks since the car is with VW Mokopane. they are struggling to switch off the airbag light. the insurance is trying to compromise my safety and this kind of faulty will cost me in near future. initially they found faulty on the steering wreck. After the first assessment the total cost was R83000 then to replace the steering wreck was additional R12000 plus R3500 to replace control unit. monthly im paying R1500 so I didn't expect this kind of treatment from them
MP
MPHAKI P's update18 May 2018, 07:58
Reviewer Update
technicians are also struggling set the airbag control unit its been 6 to 8 weeks since the car is with VW Mokopane. they are struggling to switch off the airbag light. the insurance is trying to compromise my safety and this kind of faulty will cost me in near future. initially they found faulty on the steering wreck. After the first assessment the total cost was R83000 then to replace the steering wreck was additional R12000 plus R3500 to replace control unit. monthly im paying R1500 so I didn't expect this kind of treatment from them
Dialdirect's replyOfficial
18 May 2018, 08:22Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
Dialdirect's reply18 May 2018, 08:22
Official
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Best regards,
MP
MPHAKI P's updateReviewer Update
18 May 2018, 09:02vw said the airbags has faults the called me
MP
MPHAKI P's update18 May 2018, 09:02
Reviewer Update
vw said the airbags has faults the called me