Great service from Manager

<p>I would like to send a shout out to Jan van den Belt( Dial direct Claims Manager). On 23 April 2016 I had submitted a home contents claim to Dial direct and it was settled but not to my satisfaction as a few items were excluded. On 6 May 2016 I sent communication to the Loss adjustor stating my concerns regarding how my claim was handled. The loss adjustor then gave me generic feedback and still i was unhappy. We then escalated the matter on 16 May 2016 Jan van den Belt stepped in and gave me his word that he will assist in sorting out our claim. He followed up as promised. I have never received such great service from any company and I must say we need managers like him . Managers who put client satisfaction first. </p> <p>Keep up the great work Jan, it doesn’t go unnoticed.</p>