Great Service

I had a query about my excess and managed to speak to Mohammed. He was really excellent. As I was attending a specialist appointment later in the day, I explained that I could not talk long. It was agreed that a switch to another provider (Budget) be done so that my excess and premium be brought down. I was really not in the mood for chatting as I was concerned about the possibility of being admitted. Mohammed was genuinely concerned and he phoned my husband during the day to keep up-to-date with the details. Fortunately, I was not hospitalized. On Tuesday, 24th February, a bouquet of flowers and a chocolate hamper was delivered to my workplace. I was absolutely flabbergasted! Thank you to Mohammed and to Dial Direct. I am certain that I have made the correct choice to stay within your company.