great service

<p>I am a new client of Dial Direct.<br />On Monday, 20March 2017, I wanted to cancel my policy with Dial Direct(Policy no : ********** 97) and spoke to Mandla Mkhatswa in the retention Call centre.</p> <p>Boy oh boy, this young man gave me not only a personal touch but also a sense of belonging. I had some very bad experiences in the past. When calling a Call centre, it’s really very difficult because the agent either don’t get your message or treat you as if they’re doing you a huge favour and they are not interested in you as a person. Whether you’re an existing or potential client. Mandla exceeded all my expectations by the manner in which he treated me. He is so knowledgeable on his products, the processes and procedures. Wow, I was completely blown away by this!</p> <p>He understood what client service is all about and surely is an asset to the company, cause although he works in a Call centre, he took his time explaining everything to me in detail and allowed me more than enough time to make up my mind. You might think that he was only doing his job, but I know he went far over and above his normal duty.<br />Mandla went the extra mile for me and made me feel very special. Well done Mandla - we need more of your calibre in today’s service environment!</p> <p>Yours sincerely,<br />G Resandt(a very happy camper).</p>