Great Customer servise Experience.

I had a burglary in my house where I lost my bag with all the house and car keys and all contents of my bag. Then I called my dial direct even though everyone was telling me that I don't have to claim because it was pure negligence to leave valuables in the boot of my car, dial direct will not pay me. Boitumelo was dealing with my case. I lack words to describe how helpful and efficient she was. She kept me updated with the developments of my case, by calling and emailing me. She did not tire calling even though she was not getting me on my phone. when I called her I was miserable, scared and stressful , she allowed me to vent out all my frustrations without interruptions after which I felt better talking about my ordeal and very sorry for her. Boitumelo has a gift of in her voice , soothing and confident . she also has a gift of listening.Wow !! what an attentive listener. I am really impressed.To my delight and my friends and colleagues disappointments my dial direct approved my claim, within few hours of submitting my quotations. All the glory goes to their well trained and efficient service rendered by their consultant of Non Motor Claims Specialist Boitumelo Mosikari