AF
Avron F

1 reviews | Active since Jul 2011

06 Jun 2016, 10:15

Good Customer Service From Riedwaan Jardien

<p>I would like to let you know that Riedwaan Jardien was excellent in dealing with me. I was very close to leaving Dial Direct Insurance but he talked me into staying with them. He made valid and good points and showing me that the company is willing to do what it takes to make and listen to its clients. Think he needs more then just a pat on the back.</p> <p>Still whould like to see Dial Direct deal with the problem of such a high access. Also the fact that someone breaks into a persons home and the client needs to pay an additional access which the client did not want those people in there place or taking there stuff so why the additional access.</p>

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Replies (2)
Dialdirect
Dialdirect's reply06 Jun 2016, 10:56
Official

Thank you for your positive feedback.

We are delighted to hear about your great experience and will most definitely share your feedback with Riedwaan and the management team.

The excesses on your home contents cover is standard and will be app**** only where applicable.

Kind regards,

The Dialdirect Team

AF
Avron F's update06 Jun 2016, 15:54
Reviewer Update

Yeah that is why I am saying that it needs to be relooked at. Should not just be a standard there should be chooses for your clients.