Going The Extra Mile

I lost my cellphone which I had been using without a sim card. When I made my claim, I obviously needed to blacklist my phone and boy was this a mission. Mtn was hopeless in helping me, just sent me from 1 call centre to the next even Jogerah Martins of dial direct went above and beyond trying to help my calling the service provider. She called me regularly to keep me informed of everything and was a pleasure to deal with. My claim would not have been sorted if it weren't for her.