Get my car fixed!

This is a poor and unhelpful service experience review. I’m yet to have my vehicle fully assessed, 2 weeks later. My vehicle is apparently at the panel beaters yet to b worked on! The incident occurred the 1st December and repairs has not happened up until now! According to the panel beater, an insurance approved mechanic needs to assess for any mechanical damage before body work can commence. My question is why the hell was that not arranged by Dialdirect in the first place! Who are these approved/accredited shops they work with, seems like they have no service delivery standards as I’m waiting in vain for work to be done on my vehicle which I need to get around with!! We pay our premiums for a service that was advised as exceptional but when it comes to claiming, all service eithics are thrown out the wind and the client has to be patient and accept this mediocre service they want to provide regardless of client service experience!