GATVOL for trying to deal with imcompetent insurance
I have been trying to submit a claim. I have lodged a complaint - I have asked them to phone me back and assist me with submitting the claim - I phoned them 4 times
Still I haven't received a reply to one of 4 mails nor to my complaint nor to the request to phone me back
I am investigating other insurance options - I have been with them for 4/5 years now and this is the 1st time I had to do such a claim.
It is frustrating to me - Why the hell do you pay insurance - and they're not that cheap either!!!
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
29 Jan 2019, 11:57Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Dialdirect's reply29 Jan 2019, 11:57
Official
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
's updateReviewer Update
29 Jan 2019, 12:50Thank you for your quick response to this - I just want to say that I would have preferred if it wasn't necessary to take this route. But I do thank you for your friendly help now in sorting this out
Regards
Elizabeth
's update29 Jan 2019, 12:50
Reviewer Update
Thank you for your quick response to this - I just want to say that I would have preferred if it wasn't necessary to take this route. But I do thank you for your friendly help now in sorting this out
Regards
Elizabeth
Dialdirect's replyOfficial
30 Jan 2019, 14:23As discussed, we can confirm that your claim was processed and apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
Regards,
The Dialdirect Team
Dialdirect's reply30 Jan 2019, 14:23
Official
As discussed, we can confirm that your claim was processed and apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
Regards,
The Dialdirect Team