Full *** with there services

Hi have sent emails to them requesting when are they going to debit from my account then i get an email come back saying that they sent my email to customers services but then i get nothing later that day i get an sms say that i never paid my bill then two days later i get an sms saying that my insurance has been canceled due to me not paying which i thinknits wrong. I will now on advice people not to go for there company because they full of *** i have found a cheaper and better insurance company then them.