FRUSTRATION: DIAL DIRECT CALL CENTRE AGENTS

Contacted the Dial Direct to submit my latest tracking certificate only to hear the call centre agent on a private call and laughing. She first gave me the email address tracking@budget .co.za, which I then responded to hear that I am not with Budget Insurance. She then proceeded to give me the email address ***. The email bounced back as

I rejected. I then phoned them again and was given the email address ***. They said I would get email confirming that it has been received.

I did get a confirmation of recept of the tracking certificate from Auto and General????? I am with Dial

Direct, why did I not get confirmation of receipt from Dial Direct????

This means that my private information has been shared with another organization without my knowledge due to the incompetence of call centre agents.

It would seem that Dial Direct has outsourced their Call Centre to a Call Centre that services different companies and does mot have a dedicated Call Centre with their own staff.

I am at the point of canceling my policy with them