Frustrating and dissapointing

<p>My husband was in an accident with my car on the 21st of October 2015. Today, it is the 16th of May 2016, although our claim was approved quickly and the car repaired, we are getting no where with our excess claim. </p> <p>The other party admitted to being at fault, signed an admission of guilt, all paperwork has been submitted yet nothing is happening. We never get any updates, we have to phone them if we want an update and the answer is always the same, "we will phone you with an update next week" and we were even told that "one cannot put a time on such things."</p> <p>I am extremely frustrated and dissapointed with this poor service. We have been patient for almost 7 months now, but it is clear that this is going no where.</p>