BN
Bonolo N

1 reviews | Active since May 2020

24 May 2020, 10:32

Frustrated customer

I am extremely frustrated with dial direct. When I took out their insurence I specifically said my debit must go off on the 25fh of each month but each month they have debited me exactly a week or 3 days before the 25th. I do not understand, this month I got debited on the 22nd of May, I'm only getting paid on the 25th. Where will I get the money because now I am stranded??? Anyways I need to shop for another insurence campany. This has been happening since I took out the insurance last year.

0
Replies (2)
Dialdirect
Dialdirect's reply25 May 2020, 07:50
Official
Hello Bonolo,

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Dialdirect Team 
Dialdirect
Dialdirect's reply27 May 2020, 09:17
Official
Hello Bonolo,
  
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
 
You are welcome to contact us should you wish to discuss the matter further. 
 
 Kind Regards, 
The Dialdirect Team