NS
Nontokozo S
1 reviews | Active since Oct 2024
21 Apr 2026, 20:09
From Pillar to Post for a Heat Pump geyser issue by Dial Direct insurance!
Poor response and zero urgency on a claim for a Heat Pump geyser. Called them Sunday morning that the water is not hot. They have been sending plumbers who have no knowledge of a Heat Pump geyser. Each time I call Dial Direct, I inform them that this is a Heat Pump geyser. No feedback from them everyone says they will forward information to someone. Up to now no person or email has been sent!!!
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Dialdirect's replyOfficial
21 Apr 2026, 20:11Good day Nontokozo,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The Dial direct Team
Dialdirect's reply21 Apr 2026, 20:11
Official
Good day Nontokozo,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The Dial direct Team