***** from dialdereck

Complaint Letter

To: Dialdirect Customer Relations Address: [Insert correct address for Dialdirect in South Africa]

Policy Details: - Policyholder Name: Shane Verwey - Policy Number: ***

Complaint Details: I'm writing to express my disappointment and frustration with the service I've received from Dialdirect. I recently traded in my Ford Ranger and informed you of the change, and you updated my policy to include my new vehicle. However, you continued to draw money for the Ford Service Plan and Scarf Dent cover, even after I cancelled my policy the following month and switched to a different insurance provider. When I contacted your customer service team to query this, I was told that not everything was cancelled, and you're refusing to refund me because you have no record of cancelling the policy. I find this unacceptable and believe it's unfair to continue taking money for a vehicle I no longer own.

Request: I request that you: - Refund the unauthorized charges for the Ford Service Plan and Scarf Dent cover - Cancel any remaining premiums - Provide written confirmation of the cancellation

Contact Information: If you need any further information or documentation from me, please don't hesitate to contact me at *** or ***.

Next Steps: If I'm not satisfied with the response

Regards , Shane Verwey