1 reviews | Active since Jun 2016
********** / ********* Business not treating customers fairly
<p>DIAL DIRECT HAS UNASHAMEDLY BEEN DEBITING MY ACCOUNT FOR SEVERAL MONTHS NOW WITHOUT MY CONSENT. IM NO LONGER A CUSTOMER OF THEIRS. I CANCELLED MY INSURANCE YEARS AGO & THEY HAVE NOW MIRACULOUSLY RESUFFACED ON MY BANK STATEMENT, RELIGIOUSLY RUNNING 2 ORDERS ON MY ACCOUNT MONTHLY. THIS IS UNJUST, INCONVENIENT & BAD BUSINESS PRACTICE. I'LL BE LODGING A CONPLAINT WITH THE FSB (FINANCIAL SERVICES BOARD) TOO. </p>
Thank you for your comments.
As discussed, your Virgin Money policy moved over to Dialdirect Insurance during March 2016, hence the premium deductions by Dialdirect Insurance.
You mentioned that you still get deductions from Virgin Insurance, as agreed, kindly forward us a copy of your bank statement in order for us to investigate further.
Regards,
The Dialdirect Team
Thank you for your comments.
As discussed, your Virgin Money policy moved over to Dialdirect Insurance during March 2016, hence the premium deductions by Dialdirect Insurance.
You mentioned that you still get deductions from Virgin Insurance, as agreed, kindly forward us a copy of your bank statement in order for us to investigate further.
Regards,
The Dialdirect Team