********** Billing

Requested a vehicle insurance quote in April 2015 via hippo and spoke to Vincent from Dial Direct. Details were shared but the quote was to be finalised after an inspection into the vehicle within 2days of the quote, due to a busy schedule that did not happen and that was reported when a follow up call was made from dial direct. Fast forward - on 01/06/15 two deductions of R648,55 were made and on 01/07/15 an amount of R388,55 was deducted again. To block further deductions I had to pay the bank but I want all the money deducted back with the accumulated interest of 6,8% and the R40 charged by the bank to block further deductions from Dial Direct. The back and forth e-mails from Dial Direct seem to be unhelpful despite acknowledging that I do not have a policy with them, they insist on obtaining my ID-all I want is my money back.